Service Dispatcher/Coordinator

Job Description:

Reports to: Service Manager


The Service Dispatcher/Coordinator’s primary duty is to establish and maintain the work schedules of the Service Technicians.

Skills needed to be successful are:

  • Must have excellent phone skills and be driven to provide exceptional customer service to both internal and external customers
  • Computer experience is a must
  • Experience in plumbing, HVAC and electrical service is helpful


  • Detail oriented with strong organizational skills
  • Effective communication skills, both oral and written
  • Enjoy working with people and helping others
  • Critical thinking and problem solving
  • Comfortable with different software and technology platforms


  • Answering incoming service calls, including customer complaints and concerns
  • Prepare and coordinate daily work schedules
  • Generate and dispatch work orders using dispatch software
  • Communicate effectively with customers, field, office and sales personnel, as well as other departments for successful coordination and follow-up
  • Ability to work in a team environment in high-pressure situations
  • Preparing and sending invoices to customers on a daily basis
  • Organized and able to prioritize multiple tasks and successfully meet deadlines
  • Able to work around constantly changing schedules and priorities
  • Manage multiple field personal
  • Utilize basic technical understanding of plumbing, HVAC and electrical systems to distinguish between routine and emergency service needs, as well as determine level of need
  • Match work requested technician availability and skillset


  • High school diploma or equivalent with preferably (1) year of dispatch experience
  • Familiarity with construction industry and basic principles of plumbing, HVAC, and electrical systems
  • Able to work well independently and as part of the Lee team
  • Strong verbal, written, analytical, persuasion, and interpersonal skills
  • Experience with formal service-based dispatch/enterprise software preferred
  • Proficiency in Microsoft Office required, including Word, Excel, and Outlook


Medical, dental, vision, 401K retirement plan.

To Apply:

Apply in-person at 2915 60th Street in Kenosha or submit an online application.