Job Description:

Facilitate relationships between the company and clients. Answer service calls, process orders, modify, and escalate service requests across several communication channels. Act as a liaison, provide service information, answer questions, and resolve any emerging problems our customer accounts might face with accuracy and efficiency.

Essential Duties and Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries
• Communicate with customers through various channels
• Acknowledge and resolve customer complaints.
• Schedule service calls accordingly.
• Process orders, forms, applications, and requests
• Keep records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues
• Provide feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

Other tasks and duties as directed by the manager

Key Competencies/Qualifications:

• Professionalism
• Integrity and Trust
• Positive Attitude
• Team Player
• Prioritization and Time Management
• Organizational Skills
• Detailed Oriented
• Proactive Problem Solver
• Ability to use computerized Office Applications
• Ability to effectively communicate both verbally and through written format

Physical Requirements:

• Performance of the job may require sitting, handling items, and working with fingers to type, complete paperwork, and handle other administrative functions. Occasionally may be asked to walk, stand, talk, and hear others in conversation by phone or in person
• Sedentary physical performing non-strenuous daily activities of administrative nature

Reasonable Accommodation Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform essential duties.

Equal Opportunity Statement

• At Lee Companies, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Lee Companies believes that diversity and inclusion among our teammates is paramount to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.