Facilitate relationships between the company and clients. Answer service calls, process orders, modify, and escalate service requests across several communication channels. Act as a liaison, provide service information, answer questions, and resolve any emerging problems our customer accounts might face with accuracy and efficiency.
Essential Duties and Responsibilities:
Maintain a positive, empathetic, and professional attitude toward customers at all times
Respond promptly to customer inquiries
Communicate with customers through various channels
Acknowledge and resolve customer complaints.
Schedule service calls accordingly.
Process orders, forms, applications, and requests
Keep records of customer interactions, transactions, comments, and complaints
Communicate and coordinate with colleagues
Provide feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support
Other tasks and duties as directed by the manager
Integrity and Trust
Prioritization and Time Management
Proactive Problem Solver
Ability to use computerized Office Applications
Ability to effectively communicate both verbally and through written format
Performance of the job may require sitting, handling items, and working with fingers to type, complete paperwork, and handle other administrative functions. Occasionally may be asked to walk, stand, talk, and hear others in conversation by phone or in person
Sedentary physical performing non-strenuous daily activities of administrative nature
Reasonable Accommodation Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform essential duties.
Equal Opportunity Statement
At Lee Companies, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Lee Companies believes that diversity and inclusion among our teammates is paramount to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.