Internal IT Specialist / Support Engineer

• Provide timely, professional technical support to employees for hardware, software, network, and system-related issues.
• Troubleshoot and resolve IT support requests through a ticketing system, phone, email, or in person.
• Diagnose technical problems and identify effective solutions while minimizing business disruption.

• Assist employees with computers, mobile devices, printers, peripherals, applications, and other technology.
• Escalate complex issues to appropriate vendors or third-party support providers when necessary.

• Install, configure, maintain, and update computers, operating systems, software, and applications.
• Ensure systems receive appropriate security updates, patches, and upgrades.
• Monitor system performance and identify potential issues before they affect employees or business operations.

• Assist with the implementation and maintenance of company-wide technology systems and applications.
• Maintain accurate documentation of systems, configurations, procedures, and troubleshooting solutions of systems, configurations, procedures, and troubleshooting solutions.

• Create and configure user accounts for new employees and departments.
• Manage user permissions, security groups, and access to company systems and applications.
• Administer directory services such as Microsoft Active Directory and/or Microsoft Entra ID.

• Coordinate employee onboarding and offboarding to ensure appropriate technology access is provided or removed promptly.
• Maintain appropriate access controls to protect company information and systems.

• Monitor and maintain internal network infrastructure, including switches, wireless networks, VPNs, firewalls, and related equipment.
• Troubleshoot network connectivity and performance issues.
• Assist with maintaining company cybersecurity practices and security controls.

• Monitor for potential security threats and respond appropriately to security incidents.
• Help enforce company policies related to passwords, access, data protection, acceptable technology use, and cybersecurity.
• Stay current on emerging cybersecurity threats and recommended security practices.

• Maintain an accurate inventory of company computers, phones, tablets, peripherals, networking equipment, and other IT assets.
• Prepare and deploy hardware for new and existing employees.
• Coordinate repairs, replacements, warranties, and equipment returns.

• Maintain records of software licenses, subscriptions, warranties, and technology purchases.
• Recommend equipment and technology solutions based on business needs and budget considerations.

• Monitor routine data backup processes to ensure critical company information is appropriately protected.
• Assist with testing and maintaining backup and disaster recovery procedures.

• Investigate backup failures and coordinate corrective action when necessary.
• Assist in maintaining business continuity plans related to technology systems.

• Work with outside IT vendors, software providers, and technology partners as needed.
• Assist with technology implementation, upgrades, integrations, and company-wide IT projects.

• Research technology solutions and make recommendations to improve efficiency, security, and employee productivity.
• Assist with budgeting, purchasing, and lifecycle planning for IT equipment and services.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience providing technical support in a business environment.
• Strong troubleshooting and problem-solving skills.
• Working knowledge of Windows operating systems, Microsoft 365, computers, mobile devices, and common business applications.
• Familiarity with Active Directory and/or Microsoft Entra ID.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and firewalls.

• Understanding of basic cybersecurity principles and best practices.
• Strong communication and customer-service skills.
• Ability to prioritize multiple requests and work effectively in a fast-paced environment.
• Ability to explain technical information clearly to employees with varying levels of technical knowledge.
• Strong attention to detail and organizational skills.

• Experience administering Microsoft 365 environments.
• Experience with endpoint management and deployment tools.
• Experience with cybersecurity tools and practices.
• Experience with network administration and firewall management.

• Experience with backup and disaster recovery systems.
• Experience supporting an organization with multiple locations or a large employee population.
• Relevant IT certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent credentials.

• Service-oriented – Provides responsive, professional support and treats employees as internal customers.
• Problem-solving focused – Approaches technical issues logically and follows problems through to resolution.
• Proactive – Identifies potential technology and security issues before they become significant problems.
• Dependable – Takes ownership of responsibilities and follows through on commitments.

• Security-minded – Understands the importance of protecting company systems, data, and employee information.
• Communicative – Clearly communicates technical issues, solutions, and expectations.
• Adaptable – Comfortable learning new technology and adjusting to changing business needs.

• Primarily an office-based position with occasional travel between company locations as needed.
• Ability to lift and move IT equipment such as computers, monitors, networking equipment, and peripherals.

• May occasionally require work outside of normal business hours for system maintenance, upgrades, or emergency support.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential duties.

At Lee Companies, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Lee Companies believes that diversity and inclusion among our teammates is paramount to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.