Job Description:

Reports to: Service Manager

Summary:

The Service Dispatcher/Coordinator’s primary duty is to establish and maintain the work schedules of the Service Technicians.

Skills needed to be successful are:

• Must have excellent phone skills and be driven to provide exceptional customer service to both internal and external customers
• Computer experience is a must
• Experience in plumbing, HVAC and electrical service is helpful

Qualifications:

• Detail oriented with strong organizational skills
• Effective communication skills, both oral and written
• Enjoy working with people and helping others
• Critical thinking and problem solving
• Comfortable with different software and technology platforms

Responsibilities:

• Answering incoming service calls, including customer complaints and concerns
• Prepare and coordinate daily work schedules
• Generate and dispatch work orders using dispatch software
• Communicate effectively with customers, field, office and sales personnel, as well as other departments for successful coordination and follow-up
• Ability to work in a team environment in high-pressure situations
• Preparing and sending invoices to customers on a daily basis
• Organized and able to prioritize multiple tasks and successfully meet deadlines
• Able to work around constantly changing schedules and priorities
• Manage multiple field personal
• Utilize basic technical understanding of plumbing, HVAC and electrical systems to distinguish between routine and emergency service needs, as well as determine level of need
• Match work requested technician availability and skillset

Experience:

• High school diploma or equivalent with preferably (1) year of dispatch experience
• Familiarity with construction industry and basic principles of plumbing, HVAC, and electrical systems
• Able to work well independently and as part of the Lee team
• Strong verbal, written, analytical, persuasion, and interpersonal skills
• Experience with formal service-based dispatch/enterprise software preferred
• Proficiency in Microsoft Office required, including Word, Excel, and Outlook

Benefits:

Medical, dental, vision, 401K retirement plan.

To Apply:

Apply in-person at 2915 60th Street in Kenosha or submit an online application.